Will there be any contract tied to the new plans? Upon termination of the Service s , Our Equipment must be returned in good condition, failing which you may be charged for any loss or damage. Unfortunately no 12Gig was allocated ro my account and yesterdat phoned thier customer care only to be passed around from residential sales to technical back to sales as no one seemed to know how to help me and passed the buch to the next consultant who would then pass it back. Shocking that all none of the consultants had any clue on how to help me and one even said topup can only be done over the phone! We will change your subscribed plan to your selected new home fibre plan from 13 September 2018 onwards. Hi Here is the link and you select legacy TopUp I'd suggest contacting your bank and informaing them to cancel those two transactions, as i did, as why should you pay for something telkom hasnt provided because frankly waiting for them to figure out whats going on thier side could take forever. I am on a 100gb 10gps soft cap adsl package with telkom. If yes, will there be any penalty fee imposed if I decide to terminate within the contract period? How many pieces of equipment will I be given in the installation? From moderate web browsing, file transfers, and web conferences to server hosting and other advanced internet needs, we have the right plan for your business.
Suspension or barring or termination of the Service s will also cause Wireless Backup to be suspended or barred or terminated at the same time. For information on prevailing rates, kindly log on to www. Standard rates international and special numbers will apply. You must inform us 3 days prior to the appointment date for any rescheduling or cancellation of the installation. The new Agreement between you and Maxis will be for 24 months based on the prevailing Charges and further terms and conditions imposed by Maxis.
You shall be responsible for the repair and maintenance of your device. Is there no one that has the knowledge to fix the problem???? The installation provided is of standard specifications over wall with clip. After it gets on, then visit Portal. This applies to Service s we may provide as a package to you. It is not meant for multiple simultaneous calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication or any other activity that Maxis considers to be non-standard usage. Also Read: Every user has their different brands of a WiFi router, but this article provides with the important settings that can be configured with all types of routers.
In putting the customer at the heart of our business, we recognise that it is our team who make the difference; it is our employees who will serve our customers with pride. If you upgrade or downgrade your plan, you agree that you will enter into a new contract with Maxis for a minimum duration of 24 months or such other duration as may be determined by Maxis. What will happen during the installation? Pre-registered customers will be contacted from 13th September 2018 onwards for appointment making. The installation will be scheduled after we complete your registration. Yes, anyone who subscribes to the new plans will be contracted for 24 months. Surely telkom must know that i am looking for a more stable service provider, even if it costs more. If they scrap the legacy portal im really going to have to start looking at other service provides as there are some attractive offers from mweb at the moment.
Shocking that all none of the consultants had any clue on how to help me and one even said topup can only be done over the phone! That is why with Maxis Zero Downtime Business Fibre, you will experience the best internet connectivity with maximum speeds of up to 100Mbps with no service interruption and downtime. Payment of the device remaining balance charge is without prejudice to collection of all monies owing to us by you in accordance with your account up to the time of early termination. This applies to Service s we may provide as a package to you. Welcome to the Customer Portal Information Page. You will receive a call from the Maxis team from 4 September 2018 onwards to confirm your new home fibre plan and to make an appointment to upgrade your router, if required.
Refund Policy There are no refunds for services rendered. The standard installation covers the first 100 metres outside your home from the nearest Fibre Distribution Panel to the modem inside your home. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. What will happen during the installation? You will be responsible for all outstanding amounts which will be due and payable by you to us immediately on the date of your billing cycle. If you prefer to not have variable amounts automatically deducted from your account each month, we suggest that you do not enable automatic payments.
If yes, will there be any penalty fee imposed if I decide to terminate within the contract period? You agree that our decision is final and that we will not entertain any queries or appeals. You accept you are responsible for regularly reviewing information on the Product, plan s and Service s at www. The new Agreement between you and Maxis will be for 24 months based on the prevailing Charges and further terms and conditions imposed by Maxis. The installation provided is of standard specifications over wall with clip or cable casing only. You must inform us 3 days prior to the appointment date for any rescheduling or cancellation of the installation. Is there no one that has the knowledge to fix the problem???? We may terminate the Service s with notice to you if the Service s cannot be provided at your relocated Premises. If you upgrade or downgrade your plan, you agree that you will enter into a new contract with Maxis for a minimum duration of 24 months or such other duration as may be determined by Maxis.
If the length required at your Premises exceeds the said allocated amount, you will have to bear any extra charges. New User Access Request If you would like more information on the Customer Portal, contact our team at 770 587-8671 or email. Fair Usage Policy shall apply. Hi Nunu Please let me know how to get onto the old portal, i need to get data. After changing the router settings, your router will be restarted. The Customer Portal is a secure web-based solution to monitor your day-to-day business activity with Kimberly-Clark, while providing important product and promotional information.
Do everything online, anywhere in your house. Call 123 from your mobile ,1800 82 1123 or log onto www. Please visit your nearest Maxis Centre should you have any issues with the modem. Clearly this is a problem with the new portal witch i wont use again and advise no one else to until telkom sorts with problem out. Once the 12 months have elapsed, and provided that the iFlix Promotion is still applicable, the customer will receive a pop-up screen notification to notify that the customer will continue to receive the free subscription to iFlix during the Promotional Period. I noticed telkom has now changed thier portal and is using a new one.
Installation of the Service s will take approximately 6-7 hours and you must agree to the drilling area before we begin installation. Payment Terms Upon making a payment through the Customer Portal, you warrant that you are the account holder listed on the page or an authorized agent thereof and authorize MetroNet, Inc. We will change your subscribed plan to your selected new home fibre plan from 13 September 2018 onwards. Watch videos in the kitchen. If telkom is going to introduce a payment portal, they could atleast make sure its working properly! In putting the customer at the heart of our business, we recognise that it is our team who make the difference; it is our employees who will serve our customers with pride. Non-payment for any one of the Service package may result in suspension or barring of all the Services until the outstanding amount is paid. He will also discuss with you on the charge for non-standard installation such as hidden cabling if required.